What a PE firm would do if they bought your company

One of the dumbest ways to describe an executive is “fearless.”
By Patrick Campbell

ChurnZero's You Mon Tsang on the link between onboarding & lower churn

I could never be with someone who doesn’t like dogs. Huge. Red. Flag. While you may differ, and
By Patrick Campbell

Scratchpad's Pouyan Salehi on building a product with real demand

Before enlightenment; chop wood, carry water. After enlightenment; chop wood, carry water. This
By Patrick Campbell

Not all who cancel are lost: How to win back customers

When a customer breaks up with you, it’s hard not to take it personally. You worked so hard to
By Patrick Campbell

Vimeo's Anjali Sud on going upmarket

If Google charged me money to use it, I probably would pay. Think of how much time and money you
By Patrick Campbell

Creating a pricing committee

It happened again. A VP of Sales of one of our pricing customers yelled at someone on our team.
By Patrick Campbell

Tackle's John Jahnke on capital efficiency

How often do you go to the grocery store? I’ve managed to get my trips to Trader Joe’s (don’t
By Patrick Campbell

The power of empathy with Freshworks' Stacey Epstein

Winning a war requires attacking and defending on multiple fronts.  Ground infantry, Air Forces,
By Patrick Campbell

It's a process problem | Waseem Daher

Maybe it was that first date where you showed up pitting out after running six blocks to be on
By Patrick Campbell

Email done right with Samar Owais

Hola! Hello! Bonjour! Obrigado! Konichiwa... Ok, let me stop before I embarrass myself even
By Patrick Campbell

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