Subscription Companies Recover Less Than 1/3 of Delinquencies, Data Shows
We collected data from just over four thousand companies and a few million credit card transactions to gather some huge benchmarks on delinquent churn.
Customer Success Reduces Churn, Improves Retention, and Increases Expansion Revenue
We collected data from just under two thousand companies to figure out how customer success impacts retention and churn.
Implementation Fee Benchmarks
We collected data from just under one thousand subscription companies and over half a million subscription consumers to provide SaaS benchmarks on implementation fees and their affect on unit economics.
Average Revenue Churn Rate Benchmarks
We collected data from over 3,000 subscription companies of all shapes, sizes, and verticals to determine benchmarks on average logo churn rate across multiple dimensions like age, price point, and average revenue per user.
Announcing the Most Helpful Book Ever Written on Statistics
Statistics is the way of the future and the way you understand your business better. This ebook helps SaaS execs to learn what the numbers in their business really mean and how to act on them to grow.
How Appcue's Jonathan Kim Boosts Retention
Appcues CEO Jonathan Kim took the stage at SaaSFest 2017 with a message of needing a preventative approach to churn. The master of user experience took us through his framework for generating short, medium, and long-term retention.
The world's largest study on churn
Here's the world's largest study on subscription and SaaS churn from studying over three thousand different recurring revenue companies of all shapes and sizes.
Why Analytics Are Your Best Friend in The Fight Against Churn
The secrets to lowering churn are buried in your analytics. You just have to know where to look.
Involuntary Churn: The Silent Killer of Your Business
Involuntary churn is a silent killer that lurks inside your business. Here's how you can destroy it before it destroys you.
Your Largest Bucket of Churn (and How to Prevent it)
The biggest portion of your churn isn't customers making an active decision to leave. It's delinquents. Here's what that means and how to get this revenue back.
See all posts