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Kayak and Lola's Founder Paul English on Why Design is Never Finished
On this episode of Protect the Hustle, we go deep on product design with Kayak and Lola Founder Paul English. We cover why creating a great product takes a relentless focus on the fundamentals and a commitment to always making things simpler.
Patrick Campbell
ProfitWell Engagement: Free Product Usage Analytics on Top of Your Financial Metrics
Product isn’t a set of features; it’s a pattern of usage that gets your customers to value. To help you in this endeavor, we’re excited to bring you ProfitWell Engagement, a free add-on to ProfitWell metrics that lets you see your active usage, as well as how ARPU and MRR shift based on usage.
Neel Desai
Intercom's Des Traynor, Steve Blank on How to Do Customer Research
On this episode of Protect the Hustle, we go deep on customer research with some help from Intercom's Des Traynor, Steve Blank, and the ProfitWell crew. We cover why customer research is more important than ever and how to actually do the qualitative and quantitative research to truly get close to your customer.
Patrick Campbell
Are outcome based value metrics better for growth?
We collected data from nearly four thousand companies to understand what value metrics are best for growth.
Patrick Campbell
We've acquired BTMetrics
I’m pumped to announce that we've acquired BTMetrics. These guys were the first to build a subscription financial metrics product for Braintree and we're incredibly excited to have them join the team.
Patrick Campbell
Drift's David Cancel on Whoever Gets Closer to the Customer Wins
On this episode of Protect the Hustle, we talk to Drift CEO David Cancel about how customer proximity helped him push HubSpot's product to #1 in the market, and how he's riding the wave of messaging with Drift to take on Intercom, HubSpot, Salesforce, and the whole market.
Patrick Campbell
Feedback is Not Negotiable
Using data and interviews, we take a deep dive into the crucial topic of feedback, including why feedback is so important, why we're pretty bad at giving and receiving feedback, and how we can set our teams up for success through giving great feedback.
Patrick Campbell
How does having "A.I." or "machine learning" impact the willingness to pay for a product?
We collected data from 10 and a half thousand software consumers to provide data on how A.I. and machine learning impact willingness to pay.
Patrick Campbell
HubSpot's CEO Brian Halligan on the difficulty of scaling up and buying Jerry Garcia's guitar
We discuss how Brian Halligan grew HubSpot to a $4.7B market cap and how he continues to scale. We'll cover staying motivated with lofty goals, tackling big meaty problems, and death by overeating vs starvation by not executing.
Patrick Campbell
How do case studies or customer stories impact willingness to pay?
We designed a pricing experiment with nearly 30 thousand different subscription consumers across B2B and B2C to find out how case studies and customer stories impact willingness to pay.
Patrick Campbell
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