Crafting the perfect dunning strategy | Danielle Rojas

Forums and surveys are essential to understand the positives and problems your customers face.
By Neel Desai

Expansion revenue achieved through feedback | Pipeliner's John Golden

He that hunts two hares catches neither. This ancient saying underscores the importance of
By Neel Desai

How segmentation helps predict churn | Beatport's Romain Pouillon

How often do you listen to music? Most of us probably listen on a commute, while at work, or
By Neel Desai

How onboarding boosts retention | Knowledgehook's Travis Ratnam

The team over at Knowledgehook has a value few other companies can provide: solving problems for
By Neel Desai

A proactive approach to churn | CompanyCam's Kelly Danahy

It matters what you’re saying when a customer churns, but it also matters when you get to them.
By Neel Desai

Don't sweat the small stuff | Better Proposals' Adam Hempenstall

Better Proposals can get obsessed with the numbers just like every other company or individual
By Neel Desai

Building an optimal product roadmap | Hunt A Killer's Mary Callaghan

What’s the most important thing to focus on when it comes to retention? Your focus could come in
By Neel Desai

When to let churn happen | Framer’s Oscar Carlsson

Holding on to a customer just because they pay you a lot of money can be a negative. If the fit
By Neel Desai

Fresh Clean Tees' retention is a pretty good fit

Today we're talking about Fresh Clean Tees, a company taking on the T-shirt market with strong
By John Arcanti

Lovepop needs a pop of retention

Today we're talking about Lovepop, a company that's taken on the multi-billion dollar greeting
By John Arcanti
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