How to Build a Customer Success Program That Keeps Customers

If a customer struggles to use your SaaS product, then they're unlikely to feel that it's a good
By Patrick Campbell

Understanding Subscription Renewal: Reversing Failed Payments and Renewing Subscriptions

I’m sure most of you have suffered from it at some point.
By Patrick Campbell

Complete Guide to Economy Pricing

Whether you know it or not, you've encountered the economy pricing model. It's why you buy
By Patrick Campbell

Revenue Enhancement: 5 Ways to Increase Revenue From Existing Streams

Every company wants to make as much money as possible, right? But, sometimes making money
By Patrick Campbell

The 10 Subscription Business Metrics and KPIs to Start Tracking Today

There are a few key metrics that all subscription businesses should be completely on top of.
By Patrick Campbell

What is a Good SaaS Churn Rate & Average Churn Rates by Industry

It’s the question on every SaaS founder’s lips: Is my churn rate too high?
By Patrick Campbell

Subscription Marketing: Tactics for Marketing your Subscription Service

The subscription business model has seen an immense rise in popularity in recent years, and with
By Patrick Campbell

Understanding SaaS Sales Tax in the U.S.: Is SaaS Taxable?

Tax laws are complex and, for businesses operating in the United States, every state has their
By Patrick Campbell

Creating Successful SaaS Onboarding: Examples, Metrics, & Checklist

Giving customers all the tools they need to succeed with your software is the best way to ensure
By Patrick Campbell
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