Vidyard's Michael Litt on the importance of stepping away

Think about the serenity of the great outdoors… the smell of fresh air, the sounds of birds.
By Patrick Campbell

Retry the right way: Retain Tactical Retries

Reducing churn even further. We've got another exciting ProfitWell Retain update—Retain Tactical
By Patrick Campbell

Chargebee’s Krish Subramanian on achieving success through loyalty and trust

“I don’t wanna be a product of my environment. I want my environment to be a product of me.”
By Patrick Campbell

Introducing: Retain Localization

We’re reducing churn even further. We've got an exciting ProfitWell Retain update—the launch of
By Patrick Campbell

Intercom's Des Traynor on getting close to your customers in a digital world

Engaging with folks is not only inevitable, but it’s also the secret hidden in plain sight to
By Patrick Campbell

April Dunford on why positioning is everything

Positioning is one of the most misunderstood concepts in marketing and business—but getting it
By Patrick Campbell

Roam Research: The Cult Packaging Playbook

Good Better Best is a weekly deep dive on pricing and packaging strategies written by Rob
By ROB LITTERST

Implementation Fee Benchmarks

Ah, one of the great debates in SaaS: implementation fees. For the uninitiated, implementation
By Patrick Campbell

NPS Revenue Correlation: Impact of NPS on Revenue Expansion

Customer satisfaction isn’t everything, but it’s hard to imagine a successful business that
By Patrick Campbell

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