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Feedback is Not Negotiable

Patrick Campbell Aug 30 2018

Today, we're taking a deep look into feedback: why it matters, why we're terrible at giving and receiving it, and ultimately, how to do feedback right.

Feedback can be challenging as it feels inherently personal and can fuel all the not so great emotions - insecurity, vulnerability, anger. Yet, as HubSpot's Brian Halligan points out, it has to be faced, and, if utilized correctly, it can be one of the most critical factors of building a company.

You can listen to this episode of Protect the Hustle on Apple PodcastsSpotifyGoogle PodcastsOvercastStitcherRadio Public, or wherever you listen to podcasts. There's also a full video version below. Pick your adventure. :)


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Full Video Version



Topics covered in this episode

    • Interviews with Crazy Egg's Hiten Shah, ProfitWell's Facundo Chamut and ProfitWell team members Erin Phinney, Neel Desai, Peter Zotto, and Ben Hillman
    • Why feedback is crucial to your business
    • How feedback makes us disinclined to be obedient

    • How to use feedback as leverage in our favor to get people on board to give great feedback

    • Actionable methods to solicit feedback and proper environments in which to give it

    • What constitutes feedback and how to interpret all different kinds


Special thanks to all of our guests.  

We're giving away Protect the Hustle and ProfitWell swag to folks who leave a 5 star rating and comment on iTunes. Screenshot your review and email it to and we'll ship you some swag.

By Patrick Campbell

Founder & CEO of ProfitWell, the software for helping subscription companies with their monetization and retention strategies, as well as providing free turnkey subscription financial metrics for over 20,000 companies. Prior to ProfitWell Patrick led Strategic Initiatives for Boston-based Gemvara and was an Economist at Google and the US Intelligence community.

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