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Reactivations

Boost retention by reactivating cancelled customers into paying customers

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Used by industry leading brands that prioritize Retention:
BREO BOX
Bully Max
Change.org
Classpass
Hubble Contacts
Instapage
KeepTruckin
LogRocket
MasterClass
Meetup
The Athletic
Thryv
WHOOP
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You probably aren't
seeing this untapped revenue

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Not all who cancel are lost

Whether it was poor timing, a temporary lack of budget, or being on the wrong plan - former customers often return when your offer fits them better.

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An untapped growth channel

Retain studies your data to recover customers who've previously cancelled, but are ready to return. Just plug in your billing system and we'll do the rest.

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Retain reactivates cancelled
customers automatically

Retain™ reactivates your cancelled customers, reduces cancellation rates, and generates cash that would otherwise have been lost.

learn more
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    Amy Miller cancelled on March 27
    • Reactivation targeting begins
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    Daniel Bovasso cancelled on March 29, along with 60 others
    • Reactivation targeting begins
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    Ari Wells cancelled on March 31, along with 20 others
  • 15 days later

Retain™ identifies the right customers to recover

Retain studies your data and builds a model based on how long a customer was around, their activity level, their plan, and many other factors.

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  • First outreach cadence triggered
  • Retain™ Reactivations first email sent: “Hey Daniel, we miss you! If you reactivate your subscription now, you’ll get one month free.”
    • (Opened)
  • Retain™ Reactivations second email sent: “Hey Ari, we miss you! If you reactivate your subscription now, you’ll get one month free.”

Send lost customers the right message, at the right time

Retain's private labeled outreach sends the right offer, at the right time, through the right channel - email, SMS, and in-app notifications.

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  • Retain™ Reactivations first email sent: “Hey Amy, we miss you! If you reactivate your subscription now, you’ll get one month free.”
  • Retain™ Reactivations sms sent: “Hey Amy, we miss you! If you reactivate your subscription now, you’ll get one month free.”

With offers that get the job done

Retain automatically deploys targeted, discrete, and personalized offers to incentivize users to reactivate their paid subscription.

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  • Offer accepted!
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    Amy Miller cancelled on March 27

Reverse cancellations, increase retention,
and make money

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More reasons to say yes

We do the work

Your Retain team is constantly running tests to increase your recovery rate further.

Pay for performance

Up to your current recovery rate is free. Pay based on performance after that.

White labeled

The complete experience to your customers is your branding from end to end.

PCI Compliant

We plug right into and utilize your existing billing system, so everything is safe and compliant.

15 minute set-up

We worked incredibly hard to make this easy for you. Only a few steps and you're ready to go.

Seamless Integration

If you already have Retain, it’s completely seamless to integrate SMS functionality.

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“Easier than ever to win back churned subscribers.

Retain Reactivations offer our users a seamless, one-click experience to reactivate their subscriptions, eliminating all the friction associated with resubscribing. Activating this feature has made it easier than ever to win back churned subscribers.”

Jess Wharton Head of Product Management, Vocal
Are you ready to go?
Use data to stop guessing and start growing.