Customer Support: The Main Pillar of Retention?

Churn is the biggest enemy a SaaS business has. It reduces your income and increases your costs
By Danette Acosta

What is Customer Engagement? How Engagement Leads to Retention

No matter how intangible and unmeasurable feelings may seem, marketing experts managed to wrap
By Danette Acosta

Retention Analysis: How To Analyze And Report On Retention

The efficiency of customer retention efforts is hard to underestimate. With 80% of your future
By Danette Acosta

Average Customer Retention Rate by Industry

A high customer retention rate is an integral component of success. Business owners all over the
By Danette Acosta

6 Customer Retention Metrics Vital to Growth | ProfitWell

According to Walker, 2020 is the year where businesses need to shift their mindsets from
By Danette Acosta

Customer Attrition: What It Is, Why It Sucks, and How To Stop It

For SaaS companies, customer attrition is one of the worst things that can happen to the health
By Danette Acosta

Calculate Retention Rate: Top 4 Mistakes & Retention Rate Formula

Most entrepreneurs think that “growing” equals “gaining.” But in SaaS, there's a much more
By Danette Acosta

Customer Retention: Complete Guide to Retaining Customers

Acquisition is the weakest growth lever. How do we know this? We studied the levers—acquisition,
By Danette Acosta
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