Scary Fact:You only recover 3 out of 10 customers whose payment fails.
The truth is that credit card failures are your largest single bucket of churn, but you're barely recovering any of these customers, because you're ignoring the size of the payment failure problem.
Happy Fact:You can increase your recovery rate automatically and pay only for performance.
ProfitWell Retain® combines world-class subscription expertise with algorithms that leverage millions of data points to win-back your customers automatically using the industry's highest recovery rate.Get a demo of Retain®
- Industry's best recovery rate
- We do all the work for you
- 100% ROI Guaranteed
RetainYou deserve the best retention software and team on the market.
Over 20% of subscription companies utilize ProfitWell, which means we've studied billions of data points on why payments fail and how to recover them. Retain's algorithms are constantly evolving to push your recovery rates up.
Even if you have a current solution, our recovery rates are likely higher. Plus, you only pay when we increase recovery rates; and we guarantee at least 100% ROI.
We made Retain easy for you by plugging securely right into your billing system, maintaining complete PCI compliance, and ensuring you can keep the dev time low.
When customers go to cancel, Retain analyzes dozens of data points — from their cancellation reason to their engagement data — to target the optimal "salvage offer" that gets them to stay.
Tactical RetriesPinpoints the right time to retry credit cards based on dozens of factors using data.
You only get six to eight attempts at retrying a credit card or debit card. You need to use those attempts wisely. Tactical Retries studies all of that data we’re sitting on and the metadata from your customer to know exactly the right time to retry the credit or debit card based on day of week, failure code, type, location, and the list goes on.
Retain’s payment forms include Google and Apple pay, allowing customers to update failed payments with 1-click or by using Face ID. All of which doubles payment form conversion.
Retain Lockout intelligently restricts cancelled customer access and sends targeted offers to get these customers back, boosting churn recovery by 10-15%.
Retain® 1:1 Personalization uses algorithms to identify patterns in churn recovery at the global, industry, and individual customer level. Our Retention Specialists then design custom churn reduction strategies based on that data to reduce churn and improve the customer experience.
ProfitWell's products are now SOC2 certified, meaning we've been audited and certified by the most reputable accreditation standard on the market.
LocalizationRecover 5-10% more cancellations through automatic translation
Customers prefer to communicate in their own language. We ensure all churn recovery messaging in ProfitWell is automatically translated to your customer’s language and cultural preference with absolutely no work on your part.
Retain automatically saves annual customers that fail due to insufficient funds, by keeping them on prorated monthly plans—instead of losing them altogether.
Retain users get the confidence of industry-first Churn Insurance at no extra cost. We guarantee your retention will improve—or ProfitWell will cut you a check.
We study subscription businesses more than anyone else in the world and imbue that knowledge within Retain to take care of this problem completely for you. You should spend your time with your customer and your product.Get Your Free Demo
Retain leverages data to systematically reduce churn from payment failures.
Your Retain team is constantly running tests to increase your recovery rate further.
Up to your current recovery rate is free. Pay based on performance after that.
The complete experience to your customers is your brand from end to end.
We worked incredibly hard to make this easy for you. Only a few steps and you're ready to go.
We plug right into and utilize your existing billing system, so everything is safe, secure, and compliant.