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The smart way to reduce cancellations

ProfitWell Retain’s Cancellation Flows automatically save 25-30% of cancelling customers before they churn forever (seriously, we tested it).

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Join these companies using ProfitWell Retain to optimize customer retention
Bitly
Calendly
Change.org
Fortune
Hubble Contacts
MasterClass
Meetup
Notion
PluralSight
Thryv
Typeform
WeTransfer
WHOOP
 
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Most cancel experiences actually hurt customer retention

Hold customers hostage until they call, or let them cancel without figuring out how to save them?

There’s got to be a better way.

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Many products delay churn with obstacles

While these tactics slow cancellations at first, they quickly lose revenue by destroying your brand with customers (both former and current).

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Save at-risk customers by deploying the right salvage offer

When customers go to cancel, Retain analyzes dozens of data points — from their cancellation reason to their engagement data — to salvage that relationship.

Retain Cancellation Flows use data from 25k subscription companies to target the right “salvage offer”.

Here's how it works:

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Get insights on what went wrong

Cancel Reasons give direct feedback for our algorithm to find the right offer for every individual user.

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Remind customers what they liked

By generating nostalgia around your product, we prime users for what comes next.

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Personalize smart offers based on the product and user

New B2B user having setup trouble? Send a Calendly link.


DTC customer who’ll buy more a bit later? Offer a smaller or pause plan.


The right option for each situation, just in time.

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Reduce active churn with Cancellation Flows

ProfitWell Retain connects with your billing system and automatically starts recovering 25-30% of user cancellations for you. Sign up for your demo today.

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Frequently Asked Questions (FAQs)

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