Crazy Egg's Suneet Bhatt on The How and Why of Support Driven Growth
Your support team is your greatest growth channel. They are the people building your customer's experience daily. In a world where acquisition channels are drying up, a great customer support team will drive your growth by keeping customers and making them successful.
Living in the Stone Ages: Doing Revenue Recognition by Hand
Typical spreadsheet errors can lead to financial horror tales, but more specifically how easy it is to mess up Rev Rec if you try and do it by hand!
Why Annual Plans Are Crucial for Reducing Your Churn
Data shows a higher % of annual contracts correlates with lower % churn. Rather than defaulting to a monthly subscription, consider offering annual contracts.
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