Subscription Companies Recover Less Than 1/3 of Delinquencies, Data Shows
We collected data from just over four thousand companies and a few million credit card transactions to gather some huge benchmarks on delinquent churn.
Basic Emails Can Save 30% of Your Annual Customers
You can lose 30% of your annual customers to failed payments every year. Here's what you should include in your emails to get them back.
Involuntary Churn: The Silent Killer of Your Business
Involuntary churn is a silent killer that lurks inside your business. Here's how you can destroy it before it destroys you.
Your Largest Bucket of Churn (and How to Prevent it)
The biggest portion of your churn isn't customers making an active decision to leave. It's delinquents. Here's what that means and how to get this revenue back.
Announcing the Most Comprehensive Book Written on SaaS Churn Strategy
Churn is a painful piece of your business. Fortunately, it's something that's solvable. Here's a free book that goes through everything you need to solve churn.
Lessons from recovering $4.9M in MRR
Delinquent churn is a painful piece of your business. Here's everything we learned from recovering $4.9M in MRR through 1.4 million delinquent churn messages.
How B2B and B2C companies solve churn differently
Churn is a problem no matter who you are selling to. But your type of customer defines the type of churn that is most dangerous for your company.
We don't understand how churn truly kills us
Your customer churn rate might not seem bad now. But in 5 years, it'll be your most expensive oversight. Here's why you literally can't afford to ignore churn.
You're handling delinquent churn incorrectly
Delinquent churn from failed credit cards makes up a scary portion of total churn. Develop the best dunning strategy for more customer success and more revenue.
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