Customer Success Reduces Churn, Improves Retention, and Increases Expansion Revenue
We collected data from just under two thousand companies to figure out how customer success impacts retention and churn.
Crazy Egg's Suneet Bhatt on The How and Why of Support Driven Growth
Your support team is your greatest growth channel. They are the people building your customer's experience daily. In a world where acquisition channels are drying up, a great customer support team will drive your growth by keeping customers and making them successful.
How Salesloft's Katie Rogers Segments for Success
Salesloft's Katie Rogers breaks down how she has built customer success success by getting to know her customers, hiring to add value, and segmenting her team to make her customers successful.
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