Understanding SaaS Sales Tax in the U.S.: Is SaaS Taxable?

Updated On: July 29, 2020
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Tax laws are complex and, for businesses operating in the United States, every state has their own set of laws that must be followed in addition to federal tax laws. In some states, SaaS companies are required to collect and pay sales tax for their products. Each state that requires this has a different set of rules that must be followed. In this post, we'll go over what those rules are for the 21 states that have sales tax laws on the books that pertain to SaaS businesses and products. These are the laws as of 2020, but you should always talk to a tax professional as the final word in sales tax & compliance issues.

 

How is a SaaS product/company defined in the US?

For tax purposes, software companies can fall into one of three categories according to U.S. tax code. These categories are also used by some states, so properly placing your business into one (or more) of the categories is the first step to determining the taxability of your business with regard to sales tax. This post will only be discussing the last one, as that's the one that matches the definition of software-as-a-service that we're using.

  • Tangible software

    When you see the phrase tangible software, they'e referring to software that is delivered in some physical form. This is becoming increasingly less common in the digital age, but if your product comes on a CD, DVD, or other form of physical media, this applies to it.
  • Downloadable software

    A more common delivery method for software in the modern era, downloadable software, has a different set of tax rules in some localities than its physical media counterpart. If your company sells a mixture of physical and digital products, you may need to split them up by type when deciding how to apply sales tax.
  • Software accessed by the cloud

    Here is what we refer to when we talk about software-as-a-service. In this case, the user has not downloaded or otherwise installed any software on their computer. Instead, the product is delivered entirely via the internet as it's used.

21 states that tax SaaS sales in 2020

For your convenience, we've gathered a summary of the laws in the 21 states that currently tax SaaS sales. Again, to the best of our knowledge, this data is accurate in 2020. Always talk to a tax professional to be sure of any tax liabilities.

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  1. Alabama 

    Alabama doesn't make the distinction between the different categories of software. As a result, all software is taxable in that state.
  2. Arizona

    Via a private letter ruling, sales tax on SaaS products was deemed by Arizona officials to be required. Private letter rulings are specific to the company that requested them, so it would be best to consult with a tax professional if your SaaS business is in Arizona.

  3. Connecticut

    SaaS products are taxed in Connecticut, but at two different rates. If the software is for personal use, the full rate is charged. SaaS products for business use gets taxed at 1%.
  4. Hawaii 

    Hawaii does not have sales tax, but does require a general excise tax for some purposes. Because the use of computer software and hardware is one of those purposes, and SaaS includes both, the excise tax must be collected.
  5. Iowa

    Because Iowa requires a tax on all services that aren't exempt, and SaaS products are specifically listed as taxable, you must collect sales tax on software-as-a-service products in that state.
  6. Maine

    Maine doesn't make the distinction between the different categories of software. As a result, all software is taxable in that state.

  7. Nevada

    Whether SaaS is taxable in Nevada depends on the use. If the software is for business use, it must be taxed. If it's for personal use, there is no tax.
  8. New Mexico

    Because prewritten software, custom software, and services to create software are taxable in the state, New Mexico requires you to collect sales tax on SaaS products.
  9. New York

    New York's Department of Taxation and Finance has issued several opinions stating that cloud-based software is taxable and therefore requires you to collect sales tax on SaaS products.
  10. North Dakota

    SaaS is taxable in North Dakota depending on the use. If the software is for business use, it must be taxed. If it's for personal use, there is no tax.
  11. Ohio

    Ohio requires that sales tax be collected on any computer software that is used by businesses, regardless of how it is delivered. If your software is used by a business, you must charge them sales tax. There is no tax for personal use.
  12. Pennsylvania

    Pennsylvania considers software accessed electronically to still be tangible software and therefore requires you to collect sales tax on SaaS products. However, this is only true if the user is located in Pennsylvania.

  13. Rhode Island

    Because Rhode Island requires sales tax on all prewritten computer software regardless of how it's delivered, you are required to collect sales tax on SaaS products in that state.

  14. South Carolina

    South Carolina does not tax downloadable software, but they do tax software that is accessed by the cloud. This means almost all SaaS products will require sales tax to be collected.
  15. South Dakota

    South Dakota considers anything delivered electronically to be a tangible good. They also require taxes on fees charged to access software. For both of these reasons, you must collect sales tax on SaaS products in the state.
  16. Tennessee

    Because Tennessee requires sales tax on all prewritten computer software regardless of how it's delivered, you are required to collect sales tax on SaaS products in that state.
  17. Texas

    Texas requires SaaS businesses to collect sales tax. Some SaaS products may fit the state's definition of a data processing service and become eligible to reduce the amount of sales tax that they are required to collect.
  18. Utah

    Utah considers software that is accessed remotely to be taxable and therefore requires you to collect sales tax on SaaS products in the state.
  19. Washington

    Washington doesn't make the distinction between the different categories of software. As a result, all software is taxable in that state.
  20. Washington DC

    Washington DC requires sales tax on all content that is delivered wirelessly, therefore you'll need to collect sales tax on SaaS products in the district.

  21. West Virginia

    West Virginia taxes certain services. Because SaaS is considered a taxable service, it's taxed in the state. There are certain data processing services that are not required to be taxed; however, so, depending on the nature of your software, you may be eligible for an exemption.
 

Managing your SaaS sales taxes

You can find yourself in a lot of trouble if you don't keep up with tax laws. Failure to collect sales tax could result in hefty fines and will certainly result in a large bill to pay for the taxes that you failed to collect. 

  1. Stay compliant

    You're responsible for remaining compliant with your taxes. As of this writing, SaaS is taxable with or without a physical presence. This also extends to countries outside the US. Always be sure to consult with a tax lawyer when you're opening or expanding a business.
  2. Keep track of subscription payments

    Subscription billing management can be complex. It's important for the operation of your business that you choose a subscription management platform that has the features needed to reliably capture revenue from your customers. In addition, analytics tools like ProfitWell Metrics can make your life easier by keeping track of all your subscription reporting in one place.

Audit-proof revenue recognition

ProfitWell Metrics give you amazing tools to analyze the performance of your business and make informed decisions that will help you reach your growth goals. However, you can't take full advantage of those tools if you're spending more time than necessary on tasks such as revenue recognition. At ProfitWell, we think revenue recognition should be an afterthought, not a primary chore. That's why we created Recognized, our powerful revenue recognition software that will put advanced AI to work recognizing your revenue so you can focus on growing your business. Deferred revenue, multi-element arrangements, constantly evolving standards, and other factors that make revenue recognition a nightmare for humans are no problem for Recognized.

Conclusion

Taxes can be a pain to keep up with, but not nearly as much as the pain that will be caused by failing to do so. Thankfully, there are a lot of tools available to make this job easier for you. The important thing is that you know what your responsibilities are so the Department of Revenue doesn't come knocking on your door. SaaS is still a relatively new business model and tax agencies are often slow to keep up with changing technologies. Many states don't have specific guidance on SaaS as it relates to sales tax. As time goes on, the information presented here is likely to change for some states. Always look for the most up-to-date information to ensure that your tax liabilities are covered. 

Tags: SaaS, SaaS Sales Tax

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